Frequently Asked Questions

You can find the answers to your questions below. For those who do not, do not hesitate to contact us.

You can easily make an online payment in 3 steps from the payment page on our website, you can also make a reservation through our customer representative by contacting us via the support line in the contact area or the Whatsapp line.

Of course! You can book a one-way transfer to the destination you want to go. For example; You can complete your reservation from the airport to the hotel or from the hotel to the airport.

If you want to buy your transfer online; You can make it at least 12 hours before the time you want it to take place. If your transfer is 12 hours or less, you can reach our call center and create your "last minute" reservation.

After you make your reservation online or through our customer representative, your reservation form will be sent to the e-mail address you have specified, and your confirmation message will be sent to your mobile phone within 5 minutes by the system. In addition, you can find our emergency support contact information, which you can reach us for all your questions and requests, in the SMS that will be sent to your mobile phone.

If your flight time changes, you can change your transfer start time up to 24 hours before your transfer will take place. If your scheduled return or arrival flight changes during your flight, please contact us via Whatsapp and inform our customer representative.

One day before your arrival day, our operations department will contact you and inform you about which airport and which reception point we are at. In addition, in case of any delay or inability to meet, our emergency support numbers will be communicated to you by our staff.

Evet. HSC Travel, Ulaştırma Bakanlığı tarafından verilen A1 ve D2 belgelerine sahiptir. Tüm araçlar zorunlu kaza ve koltuk sigortasına sahiptir. Bu belgelere sahip olmayan hiçbir kuruluş ticari yolcu taşıma hizmeti veremez.

Our own offering uses industry standard Secure Sockets Layer (SSL) technology to encrypt all your personal information that you submit at the time of booking over the Internet. All information is stored on a highly secure server and protected by a firewall. As an additional precaution, attempts to breach the firewall are monitored.

Yes. You can bring one suitcase and hand luggage for each child you have declared on your reservation form. In addition, each child has a reserved seat in the vehicle.

If you are traveling with an infant, we recommend that you bring your own infant car seat. If you do not have such an opportunity, you should specify your child seat request in the note section of your reservation form. Baby seat prices may differ depending on the region where your transfer will take place. For information on prices, please contact our customer representative by contacting the support line in the contact area or Whatsapp line.

If you have purchased our private transfer service, you will be dropped off at the door of your destination hotel or property at another address. If the service you receive is an economic transfer (shuttle service), you will be left at the door of the hotel, but if your destination is any address, you will be dropped off at the closest point to this address. If access to your destination is restricted due to pedestrian, local road closure or any other problem, you will be dropped off at the closest point to your destination, regardless of which service you receive.

When you purchase our private transfer service, the vehicle is allocated only to you, your vehicle moves without waiting at the airport. In economic transfer (shuttle service) service, you share the vehicle with our guests who will travel in the same direction as you. Since you will be sharing the vehicle with other guests, your travel time may take 30 – 90 minutes longer than the normal time, depending on the region where the transfer will take place.

At this point, the information you fill in the reservation form (flight code, flight time, phone number, etc.) is very important to us. Our operations department determines your transfer time according to the flight time you have given us 1 day before your return, and while making this determination, external factors such as the density of the airport in your region, road construction, traffic and weather conditions are taken into account. You will be contacted via the contact information you have given us 24 hours before your pick-up time, and you will be informed of the pick-up time. If you have purchased our private transfer service and there is a time you would like to be picked up for special reasons, please contact us via the support line at / contact area or via the Whatsapp line and inform our customer representative. In such cases, you are responsible for any delay that may occur due to the external factors mentioned above.

You can cancel or change your transfer reservation without any interruption 24 hours before your transfer will take place.

Children aged 0-2 are considered free of charge, while adults aged 3-11 are considered free.

Each guest is entitled to one piece of baggage and one standard size hand baggage. This applies to all booked passengers, including children under the age of 12.

Yes, each of our adult guests may bring a golf bag, scuba diving equipment or ski / snowboard equipment. If the number of excess baggage is enough to change the vehicle type, then a price difference may occur. Please contact us via the support line in the communication area or the Whatsapp line and inform our customer representative about your request.